The support that you can receive from your shared website hosting company is really important, no matter if you have pre-sales questions and you're not a client yet, or you've got a technical issue with an existing account. Timely and correct information regarding a question or a problem can save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from a genuine web hosting provider not from a reseller. If you obtain a hosting account through a company that doesn't own its servers and it cannot access them immediately, it is almost certain that you will wait for a couple of days to receive a reply to your question, thus your web sites may remain offline for ages. In comparison, a supplier which offers numerous means of communication and has a tech support crew available all the time can assist you right away and help you reduce or totally avoid any downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
All our Linux shared website hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our website hosting services before you make a purchase or you are a current client and you have a question or a problem, you are able to contact us at any time, which includes weekends and holidays. We have multiple channels to contact us - a couple of phone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more technical issues or any troubles which require additional time to analyze and resolve. In contrast to many other web hosting providers, our trouble tickets have a guaranteed max response time of only one hour, therefore no matter what your issue is, it will be resolved in a timely manner and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you're able to benefit from our 24/7 technical support services even on official holidays. All your sites will be available at all times and so will we. With a number of connection options, you're able to choose the easiest method to contact us and inquire about our solutions if you don't have an account yet, or request support in case you're already our customer. You can call us, start a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature 1-hour reply time guarantee, even though it hardly ever takes more than 20 mins to receive assistance regardless of the complexity of the trouble. With our customer and technical support services, we are available for you anytime you need us, not several days afterwards.
24/7 Customer Support in VPS Web Hosting
With our Linux VPS web hosting, you will not need to wait for more than one hour to receive help for any type of issue that you may encounter regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all the tickets that you open via your billing Control Panel or email messages which you send to our technical support team. We also have local phone numbers in a couple of countries globally plus a live chat service where we can easily help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 via the different methods of communication, so no matter what your question or issue is, there's always someone to assist you quickly. If you need assistance with third-party software, that you cannot set up or which gives you problems, you are able to take advantage of the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get prompt support in general, let alone when you operate an entire server, so every single dedicated server that we offer includes 24/7 support with one-hour response time warranty whatever the issue. The service is free of cost for any kind of difficulties with your server or the software that was installed from our administrators through the setup, which means that you are able to contact us as many times as you'd like, even during holidays. You can either open a trouble ticket from your billing area or you could send an e-mail, and the actual response time for either of these rarely exceeds 30 minutes as we have admins available 24x7x365. In case you want general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you may use our live chat service and consult with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you are able to include to your server package through the billing Control Panel.