Client Support Channels
A 1–Hour Response Guarantee
All your help requests will be responded to within maximum 60 minutes after the ticket or email has been submitted. If your case calls for further assistance from an administrator, we will direct the trouble ticket or the email to the person in charge, right away then leave a note to inform you that more time will be needed for discovering the optimal solution. If you take advantage of our Optional Managed Services package, any of the server management tasks included there will be executed whenever you desire.
A Premium Support Service
Should you need help while working with our Site Control Panel or with any of the apps that we have installed on the server on your behalf, don’t hesitate to contact our help desk support staff anytime through the ticketing system. Also, should you need help managing your dedicated web hosting server, you can order our Optional Managed Services package, which includes Operating System updates every week, installation and troubleshooting services, server monitoring and restarting services, data backup disk space, etc.
An Intuitive Help Section
Our Site Control Panel was installed by default for each Linux dedicated hosting server. Among its characteristics is a very convenient integrated knowledgebase that will walk you step by step on how to use it. Most of the educational articles in addition video versions which demonstrate all the actions that you can carry out in a very illustrative manner. You can find all the educational articles and the video tutorials in the top right corner of each Site Control Panel section.